Frequently Asked Questions

Everything you need to know about shopping with CoolKapray.

How long does shipping usually take?

Standard shipping typically takes 3-5 business days for domestic orders. International shipping can take between 7-14 business days depending on your location and customs processing.

What is your return and exchange policy?

We offer a 30-day return policy for all unworn and unwashed items with original tags attached. You can initiate a return or exchange through our online portal for a full refund or store credit.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. For specific regions, we also offer Cash on Delivery.

How can I track my order?

Once your order has shipped, you will receive an email with a tracking number and a link to the carrier's website where you can monitor your package's progress.

Are your products true to size?

Most of our items are true to size. We recommend checking the detailed size guide available on each product page to find your perfect fit before placing an order.

Do you offer international shipping?

Yes, CoolKapray ships to over 50 countries worldwide. Shipping costs and delivery times are calculated at checkout based on your specific destination.